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TUI Airport Service Team Manager, Cyprus, TUI Destination Services

Job id:
Job type:
Work area:
Travel and Tourism
Elissa Milliou
Zenas Kanther 12
25 846 770
Business address:
Aeolos Travel
Zenas Kanther 12

Job Reference Number: TDSR00229
Location: Cyprus
Country: Rest of World
Business Area: Destination Services

Joining the TUI Destination Services Cyprus Team as an Airport Service Team Manager, you will co-ordinate and lead our international group of Team Leaders and Reps in both Paphos and Larnaca airport, to provide contemporary service to a range of our European guests. You will put all guests and employees at the heart of our business and constantly go the extra smile by creating unforgettable holiday experiences at the airport that make us famous for service and create guests for life. Please note this position is offered on local Cyprus contract terms and conditions therefore your own accommodation is required.

TUI Group is the worlds number one integrated tourism business. Right now, we are building an international customer facing team that will deliver a consistent, contemporary service to every single customer from all of our European countries. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural and united team.

What You Will Be Doing

As an Airport Services Team Manager you will lead a team to create unforgettable holiday experiences for all of our European guests at the airport with your personality, professionalism and personalized service. You will be forward thinking, embracing and implementing all stakeholder feedback and using insights you will spot trends to challenge the way we work and implement new ways to improve guest satisfaction and loyalty to grow our business whilst delivering a first class airport experience to all guests for all source markets.

You will inspire and respect your international colleagues whilst sharing a great amount of fun.  Additionally you will encourage your team to be proactive, investigate and resolve every question or complaint straight away, and learn from their results.  If things dont go quite right you will lead by example resolving escalated complaints, managing reactive large scale situations, such as airport delays, strike action and reviewing, coordinating and delivering the Incident Management Plan whilst constantly maintaining a positive guest experience in times of adversity.

Your expertise will assist you to coach, develop and performance manage your team consistently whilst setting high performance standards that drive engagement and deliver constant improvement leading you to deliver the very best for TUI DS, exceeding all airport related Service Level Agreements, sales and service targets. You will plan airport resource to ensure optimum guests experience, with correct skillsets (language and capability) at the right times. Responsibilities will also include airport audit and compliance concerning airport revenue, paperwork and reports.

What We Are Looking For

- Applications from people able to work in Cyprus and be employed locally on Cyprus Terms & Conditions
- Culturally aware, strong leader with ability to deliver under pressure and on the go
- Energy and passion for guest experience, and improvement; a role model who can step in to appropriately to resolve complex guest situations
- Skilled to coach, develop and performance manage multi-cultural teams
- Highly flexible and adaptable; able to reallocate tasks and shift patterns at very short notice in reactionary situations whenever guest experience demands it
- Exceptional communication skills that engage teams, builds relationships and lead to improvements and exceptional service delivery
- Proven ability to work under high pressure with exceptional efficiency and make complex decisions
- Verbal and written English plus at least 1 additional European language is desired
- Own accommodation is required
- Car is provided by company
- Ability to travel regularly across Cyprus (Paphos/ Larnaca)
- Flexible working hours and days

Working Within TUI Group

Discovering the worlds diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true.

TUI Destination Services provides truly customer-centric, international and contemporary destination services on behalf of TUI Group Worldwide.

How To Apply

To apply for this role you will be required to log-in, provide personal details, answer an application question and attach a CV in English.

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