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TRIBE Support Engineer (PC Network Engineer)

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Computing, IT and Digital

Job Description:Provide regular scheduled and spot support to select TRIBE partner clientsConsult TRIBE partners on systems configuration, security, migrations, and operations issuesServe as an escalation support resource for IT and network-related problems as neededAlert TRIBE management of potential critical situations. Monitor critical client problems to resolutionInterface with the partner international management or representatives to provide regular updates and reporting on issue resolutionAssist with troubleshooting and upgrades to the office infrastructureInvolvement with IT infrastructure projects, consulting when required for the AINEO Project Management team Essential Skills:
Minimal 1 years experience in a IT department or IT services provider environment, preferably supporting companies in Japanese and some EnglishExperience with installing, maintaining, and supporting office IT infrastructure – PCs, Servers, LAN, smartphones, Routers/Switches/Hubs, etc.Communication – Communicate IT problems and solutions effectively to end users and management.  Summarize activities and results effectively.  Document IT environments consistently and clearly. TRIBE Engineering is built on teamwork and working well with other professionals. TSE will need to assume team leadership responsibility as necessary to delivery partner best technology advice and know-how Business level or higher spoken and written Japanese required.  English fluency a plus but not required. Systems
Windows 7Windows Server 2008, 2012 (AD, Exchange, IIS)Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) Networking (Should Understand)
TCP/IP, DNS, DHCP, LAN, WAN, VPNSwitches, routers, WiFi – BasicPreferred
Linux (any distribution)Mac OS X and iOS devicesIP telephony system (any brand)Virtualization (VMware, Hyper-V, Citrix, etc.) The power of the TRIBE Support service at AINEO Networks is the exemplary team of professionals in network infrastructure, security, voice over IP, software, and other enterprise and carrier grade high technology areas. AINEO both delivers on site expertise, but also runs it’s own data center so organizations can do all of their business on a secure, reliable, and cost effective cloud supported by Japan’s best techs.The TRIBE Services Engineer (TSE) position is great for people who enjoy using their technology know-how to help others.  Not only is a TSE is well rewarded, but also has a great chance to develop additional technical and business skills. 

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