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Sr. Support Engineer, Oracle Technology - Middleware

Job id:
LJA-60640724
Published:
09-05-2018
Job type:
Full-time
Work area:
Computing, IT and Digital

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Sr. Support Engineer, Oracle Technology Middleware working remotely anywhere in APAC West Region
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
 
Position Summary 
 
The role of the Sr. Support Engineer Oracle Technology is to provide exceptional remote-based support for complex client environments on Oracle  technology including WebLogic, Fusion Middleware, Oracle SOA Suite, Oracle Identity and Access Manager and associated UNIX Administrationas part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple Oracle technology platforms.  The role of the Sr. Support Engineer Oracle Technology requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.
 
Essential Duties & Responsibilities
Solve complex customer issues using methodical troubleshooting Expert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX AdministrationExperience working with Oracle Integration Products (SOA, OSB)orExperience working with Oracle Identity and Access Management Products (OIM, OAM, OVD, OUD, OID)Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experienceProvide remote-based production operational support & guidance for multiple clients using Oracle Technology products.Support client configuration, sharing implementation and best practice advice.Manage one or more key assigned accounts as a single point of client contact and advisor.Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hoursCollaborate with team members in a virtual team environment to extend field experience to different client situations.Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Additional Duties & Responsibilities
Mentor and train the other team members in the area of own expertise Minimal Qualifications
Education 
Bachelor Degree in Computer Science or related field or equivalent experience 
Location
Australia - RemoteJapan OfficeAPAC West
Experience
10 + years relevant Oracle Technology experience demonstrated on resume5 + years direct support of diversified implementations of multiple Oracle Technology products in a corporate environment.5 + years experience working as a support engineer in a similar organisation.Solid understanding of architectural design, deployment, capacity planningExperience performance tuning of WebLogic, Fusion Middleware, UNIX AdministrationExpert knowledge of WebLogic, Oracle Fusion Middleware, and associated UNIX AdministrationDemonstrated Experience working with Integration Products (SOA Suite, OSB, B2B)orDemonstrated Experience working with Identity and Access Management Products (OAM, OIM, B2B, OSB)Demonstrated experience upgrading, patching and tuning Production DatabasesExpertise with current and past versions of Oracle technologies and ability to articulate the differences between releases and potential benefits to clients.Demonstrable history of conceptualizing, architecting/designing, implementing and supporting complex new and already implemented Oracle Technology products based solutions. 
Skills
Excellent interpersonal, presentation and communication skillsSuperb trouble-shooting skills and tenacity in problem solving.Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.Deep knowledge Oracle Fusion Middleware Products, SOA, OSB and Identity managementGood knowledge of Weblogic Server administration, application deployment, performance tuning or SOA applications.Good verbal and good written English communication skillsAttention to detail and the ability to learn quickly.Extreme focus on Client satisfaction.Ability to work calmly and professionally in high pressure situations.The ability to work remotely from a home based office in a virtual environment. 
Desired Qualifications
The best candidates will have extensive knowledge of Oracle database administration, WebLogic, UNIX and RAC.A consulting background, while not mandatory, would be usefulExperience supporting a major Oracle ERP like PeopleSoft, Siebel, JD Edwards, eBusiness Suite, or Fusion Middleware Components, OBIEE & Application Integration Architecture (AIA), while not mandatory, would be useful

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